Privacy Policy
Updated May 2026
Privacy Policy
At VaperTrail, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, subscribe to our newsletter, request a demonstration, or otherwise interact with us.
Who We Are
VaperTrail is an Australian-developed practice management software solution designed specifically for anaesthesia practices.
If you have any questions about this Privacy Policy or the way we handle personal information, please contact us using the details provided on our Contact page.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Practice or business name
- Information provided through contact forms
- Information submitted when requesting a demonstration
- Newsletter subscription details
We may also collect certain technical information automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Date and time of website visits
- Referral source information
How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Provide product demonstrations
- Deliver newsletters and marketing communications
- Improve our website and services
- Monitor website performance and security
- Comply with legal obligations
We will only use your personal information for purposes that are reasonably necessary for our business activities or as otherwise permitted by law.
Newsletter Communications
If you subscribe to our newsletter, we may send you updates about VaperTrail, software enhancements, industry news, educational content, and other relevant information.
You may unsubscribe at any time by using the unsubscribe link included in our emails.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may collect information about:
- Website usage patterns
- Browser preferences
- Session information
- Website performance metrics
You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
Third-Party Services
We may use trusted third-party providers to assist with website hosting, analytics, email communications, customer support, and related business functions.
These providers may have access to personal information only to the extent necessary to perform services on our behalf and are expected to maintain appropriate privacy and security standards.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our website employs industry-standard security measures designed to help safeguard information transmitted through our services.
Overseas Disclosure
We endeavour to work with service providers that maintain appropriate privacy protections. Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Access and Correction
You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.
To make such a request, please contact us using the details provided on our Contact page.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated revision date.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please contact us through the details provided on our Contact page.
Our Commitment to Data Security
VaperTrail is committed to maintaining high standards of security and privacy. Data associated with VaperTrail services is hosted in Australia by Australian providers and is protected through encryption both in transit and at rest. Data is mirrored across geographically separate locations with additional backup systems to support resilience and business continuity.