FAQ
MOST POPULAR...
Still have questions?
Whether you're changing software, starting a new practice, or simply curious about how VaperTrail works, we've answered the questions we hear asked most often
What does VaperTrail actually do?
VaperTrail manages the complete lifecycle of private anaesthetic practice including:
- Theatre lists
- Patient records
- Billing
- Medicare & ECLIPSE claiming
- Online payments
- OCR document capture
- Clinical questionnaires
- Reporting
- Practice administration
Where is my data stored?
All VaperTrail data is stored within Australia and compliant with Australia's Privacy Act.
What is OsCaR?
OsCaR is VaperTrail's built in intelligent OCR machine. It automatically reads patient labels and operating lists, reducing manual data entry and improving efficiency.
Can multiple staff work simultaneously?
Yes.
Doctors and office staff can securely access the same information simultaneously from different locations. Even across different geographical states.
SUPPORT
Where are you based?
VaperTrail is designed, developed and supported by an Australian company.
All our developers and support staff are also based in Australia.
Will I speak to someone you understands anaesthesia?
Yes.
VaperTrail was designed by an anaesthetist, and our support team understands how anaesthetic practices work.
This is a significant difference compared to generic medical software.
Is there a lock-in contract?
No.
Practices are billed on a quarterly basis and are not locked into a contract.
Can I trial VaperTrail?
Yes.
Book a personalised demonstration and we'll show you exactly how VaperTrail could fit your practice.
GETTING STARTED
Is VaperTrail difficult to learn?
No. Most users are productive very quickly because VaperTrail was designed by an anaesthetist around real-world workflows rather than generic practice management concepts.
Can you help us migrate from our existing software?
Yes. We provide assisted migration, staff training and ongoing support to ensure a smooth transition.
How long does implementation take?
Most practices can be operational within days rather than weeks, depending on the complexity of data migration.
Can I use it from home?
Yes. And securely with industry-standard best practice.
BILLING AND CLAIMS
Does VaperTrail support Medicare?
Yes.
Including Medicare Online, DVA and ECLIPSE claiming.
Can patients pay online?
Yes.
Secure online payments are automatically receipted into VaperTrail.
Does VaperTrail reconcile payments automatically?
Yes.
Electronic payments can be matched automatically, dramatically reducing office administration.
REPORTING
What reports are available?
VaperTrail includes an extensive library of financial, clinical and practice management reports, with new reports continually being added based on user feedback.
Do the reports balance?
Yes.
One of VaperTrail's strengths is financial integrity. Monthly and annual reports are designed to reconcile accurately, giving you confidence in your figures.
Can I trust VaperTrail's financial reporting?
Absolutely.
VaperTrail has managed over $1 billion in billings for Australian anaesthetic practices since 2011. Our reporting has been proven over more than a decade of real-world use, with monthly and annual reports consistently reconciling to the cent. When your practice depends on accurate financial information, reliability matters.
HOSTING AND SECURITY
Where is my data stored?
All data is stored within Australia.
Is data encrypted?
Yes. Data is encrypted both in transit and at rest.
How is data backed up?
Data is continuously replicated across multiple Australian data centres with automated backups.
Who owns my data?
You do.
Your practice retains ownership of all patient and financial data.
Do you share our data with anyone?
No.
Your patient and business data is available solely to you and is not shared with other entities.
Do you use overseas cloud services?
No.
Patient information remains hosted within Australia.
Still have a question?
Can't find what you're looking for?
Book a personalised demonstration and we'll be happy to answer your questions